Troutman

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F.A.Q.

Below are some of the most frequently asked questions we receive from our customers.

Why don’t you clean on the same day as garbage day?

Most garbage routes schedule different services at various times. For example, garbage can be picked up in the early morning, while yard waste or recycling is picked up after 3 PM. Due to these varying pickup schedules, we can almost guarantee that bins will be empty the next day. This makes them ready for a thorough cleaning and sanitizing service.

Can I switch out the cans that I get cleaned?

Please note that the specific cans designated for cleaning cannot be swapped out at each service. For monthly and quarterly cleanings, we affix stickers to the front of your garbage cans to easily identify the ones scheduled for service. We make it easy to add a can to your plan, ensuring that all your cleaning needs are met!

How do I know when my cleaning days are?

There are two ways you can find out your cleaning days:

Log into your account: After logging into your Bin Daddy account, click on the “Subscription Details” tab in the sidebar to view the schedule of your next cleaning.
Text alerts: To simplify things, we send text messages the evening before and the morning of your cleaning, informing you when our driver is en route. Ensure you opt-in to receive SMS text messages during sign-up for this feature to be activated.”

What if I need to reschedule my cleaning?

You have two options for rescheduling your service:

Log into your account: On the left-hand side, you’ll find a tab labeled “Availability Calendar”. By clicking this tab, you can mark the dates when you are unavailable. The system will then automatically reschedule your next service for a date after those you’ve marked as unavailable.
Email or Call Us: Should you encounter issues logging into your account, feel free to reach out by emailing info@bindaddync.com, or you can also text or call us at 704-387-6442.

How do you protect my information after I sign up?

We maintain the confidentiality of your information. We utilize a secure, PCI-compliant processor to encrypt your data, ensuring that your full card number remains hidden from our view.

Troutman

F.A.Q.

Below are some of the most frequently asked questions we receive from our customers.

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